At Wide Travel, we aim to provide exceptional service to our customers. However, please read the following refund terms carefully: Cancellation by Customer If you wish to cancel a booking, please contact us as soon as possible. Cancellation requests received at least 30 days prior to the tour date will receive a full refund, minus any administrative fees. Cancellations made within 30 days of the scheduled departure may be subject to a cancellation fee, depending on the specific tour or service booked. Cancellation by Us In the unlikely event that we need to cancel or modify a tour or service due to unforeseen circumstances, we will offer you an alternative option or a full refund. Refunds for cancellations made by us will be processed within 7-10 business days. Non-Refundable Items Certain services, such as insurance, special offers, and non-refundable tickets, are not eligible for a refund once confirmed. Refund Process Refunds will be credited to the original payment method and may take up to 7-10 business days to process, depending on the payment provider. Refund Requests If you believe you are entitled to a refund, please contact our customer service team with the details of your booking and the reason for the request. We will do our best to address your concerns in a timely manner. Late Arrivals or No Shows If you do not arrive for a scheduled tour or service, no refund will be issued. For any inquiries regarding refunds, please contact our support team at info@wide-travel.com We are here to assist you!